About Shipping

We'll prepare your order for shipping within 1 to 3 business days after it's confirmed. Orders placed on weekdays are usually processed within 1 business day, but orders placed on Friday evening or over the weekend may take a little longer.

Once shipped, your order will be delivered within an estimated 8 to 12 business days.

We strive to offer you a smooth ordering and shipping experience. If you have any questions or concerns, please don't hesitate to get in touch with our customer service team at (info@islaandharpermelbourne.com).

Restocking Policy

If your order is returned to us for one of the following reasons:

●       Incorrect or incomplete shipping address provided at checkout.

●       Delivery refused or declined by the recipient.

●       No response to redelivery attempts offered by the courier.

We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.

Note: In some cases, couriers may offer a redelivery option. If redelivery is declined or isn't carried out within the timeframe set by the courier, the restocking fee will apply.

To avoid this, we strongly recommend checking your shipping details when placing your order and responding promptly to any delivery-related issues.